Frequently Asked Questions        
   
Do teleworkers get trained as well as on-site employees?

Yes. A large percentage of training in most major corporations occurs on-line or via webinars, DVDs, or other media which don’t require physical presence. So teleworkers can train with the same software used to train on-site employees. Additionally, on-line meeting software and instant communications technology can be used by trainers to teach new procedures and protocols — and even to allow teleworkers to “attend” staff meetings.

   
How does an employer ensure that teleworkers are being productive?

Teleworkers often log onto a server remotely, which makes monitoring their work essentially the same as monitoring a worker who logs onto the server in an on-site office. Plus, e-mail, instant messaging, and other communications vehicles allow supervisors to communicate with telework employees as effectively as if they were in the same building.

   
Is it expensive for an employer to let workers telework?

No. In fact, that savings are substantial. For starters, an employer doesn’t have to provide office space for teleworkers. Since the average metropolitan office space costs between $30-$70 per square foot and the average worker has between 250-300 square feet of office space, each teleworker can save his employer $7,500 to $21,000 per year, not include the costs of utilities. According to a study released by AT&T, employees who telework can also save their employers approximately $10,000 each year in reduced absenteeism and job retention. And most teleworkers feel they are 10% to 30% more productive at home than they would be in the office. The additional productivity alone could justify the expense of setting up a teleworker.

   
Do teleworkers miss supervisor contact, lose their chance for promotion, or suffer from diminished company loyalty because they aren’t in the office?

Absolutely not. Research indicates that teleworkers are often more in touch. Programs like Go To Meeting and Skype ensure that teleworkers are as engaged as other employees. And in addition to usually being more available electronically, teleworkers are often more productive because they don’t experience the number of interruptions that on-site workers do. Plus, advances in server technology have enabled businesses to closely monitor the productivity of teleworkers, no matter where they are geographically located. And teleworkers from underdeveloped rural areas tend to be more loyal than on-site employees, because they appreciate the job opportunity and the benefits of the telework arrangement.

   
Does a jobseeker need to spend much money to start teleworking?

Legitimate companies will not ask for an investment up front; however, it is common for telework employers to require a new employee to purchase some small pieces of equipment to perform their jobs. (For example, a USB headset, which costs around $20.) Some companies also ask for the cost of a criminal background check, but then reimburse the worker when he is hired (if the result is “clean,” of course). It is important to remember that a legitimate company will not ask a worker to pay for company training.

   
What kind of computer does a teleworker need to have?

In most cases, companies require applicants to run a test on their computer to ensure that it meets their minimum operating requirements. Do not be afraid of this test. In most cases these requirements are not high enough to be a problem; computers are usually required to have no more than Windows XP or Vista operating systems.

   
Do teleworkers need a high-speed, broadband Internet connection?

Most companies that provide telework opportunities require a minimum of DSL connectivity (in most cases a satellite internet connection is not acceptable). Teleworks USA can help you understand if your connection is adequate, and most employers will run tests before you are hired.

   
What Services are Available through Teleworks USA?

The Teleworks USA website allows job seekers to present their qualifications and experience to employers who hire teleworkers; it also allows employers to search and sort the database of potential teleworkers by their skills, education, and experience. The result is hires where both employer and worker win. 
In addition, Teleworks USA lets local workforce development organizations know when a jobseeker is looking for telework, so that (if the jobseeker wants) the organization can help the jobseeker prepare to compete better to land a telework job. For example, because of Teleworks USA’s close relationship with Kentucky’s workforce development system, eastern Kentuckians who register with Teleworks USA can get a wide variety of assistance in competing for jobs, including career counseling, assessment of work skills, help with resume writing, assistance finding training for new skills, and other career development boosts.

   
What Types of Jobs are Available for Teleworkers?

Telework jobs cover a wide variety of different skills and schedules, just like the traditional workplace. Available jobs range from entry-level work with limited educational and skill requirements to highly skilled professional positions requiring postsecondary degrees and special certifications. These jobs include positions that are full time, part time, seasonal, or independent contractor status. Many of the jobs offer the same benefits provided to on-site employees.

   
Is Telework right for everyone?

No. In addition to not being appropriate for every job description, telework is also not a good fit for every employee. Successful teleworkers must be able to be efficient in an environment that requires self-discipline, dedication, motivation, and the ability to solve problems and make decisions. Many workers are more comfortable in a supervised, office environment away from home.

   
How Do Teleworkers Work?

Teleworkers do their work in very much that same way as they would in an office today: via a computer linked to their employer’s server. An effective home office — including proper furniture, computer equipment and accessories, in a quiet space —allows workers to be as productive and successful as they would in a traditional office.

   
Why Is Telework Expanding So Rapidly?

There are many advantages in the telework arrangement, for both employees and employers.

For Teleworkers — The advantages of working from home center around two elements: less expense and more time with your family. Specifically:

  • Teleworkers spend no time or money on a commute. The average American spends more than 100 hours a year commuting to and from work. With gasoline prices between $3 and $4 per gallon, teleworking can save an average worker $4,000 to $5,000 a year — not to mention eliminating wear on his automobile and time wasted in traffic.
  • Teleworkers have reduced childcare costs.  Although still dedicating the same amount of time to work as an office worker would, a teleworker can often arrange to be the person who drops off and picks up children for school, takes them to the doctor, or even watches a toddler for half of the day.
  • Teleworkers keep more of their earnings. The substantial amount of money saved by reducing childcare costs, and by eliminating the cost of commuting and eating lunch away from home is like getting a raise. Some studies estimate the average savings from telecommuting can be as high as $7 an hour.
  • Teleworkers have a better balance between work life and home life. By eliminating commuting, telework allows employees to spend more time with their family or being involved in community activities and hobbies.


For Employers — The advantages of having employees work from home are all evident on your bottom line. Specifically:
 

  • Increased productivity: When employees have more time to be with their families or to do things for themselves, they’re happier people.  Because happier people are less stressed, they are more productive and less likely to make mistakes. This leads to getting more work done efficiently.
  • Reduced costs: Companies with teleworkers see savings in a variety of operational costs, including real estate, facilities, business travel, and other overhead expenses. Liability and health insurance costs also go down.
  • Improved recruiting and retention: The flexible working conditions offered by telework make it easier to attract and retain a skilled workforce. Reducing turnover enhances productivity, creativity, and the quality of work.

 


Are Telework Jobs Legitimate Jobs?

Yes. Teleworks USA works with employers and websites accredited by agencies like the Better Business Bureau and the Telework Coalition to ensure all the jobs it lists are legitimate. The jobs listed by Teleworks USA include many positions with Fortune 500 companies like IBM, Dell, American Express, and others.

   
What is Telework?

The terms “telework,” “remote work,” “virtual work,” and “mobile work” are all used today to refer to work done outside of a traditional office environment. In most cases, a teleworker works only from home on a computer that is linked to their employer. (The related terms “telecommuting” and “flexible workplace” generally refer to workers who do some of their work in a traditional office and some of their work from home or another remote location.)

   
Have previously registered with Teleworks USA, but now am unable to login. I receive a message that states I am not active.

The Job Seeker has been deactivated due to failure to complete Teleworks USA virtual resume. Career Advises will need to advise the Job Seekers to contact Theresa Noble at tnoble@teleworksusa.com. If the Job Seeker is physically with the Career Advisor then the Career Advisor has the option of calling Theresa Noble directly at 606-435-7796 or cell 606-438-9931. Theresa will be able to reactive the Job Seeker for an additional week, this will allow sufficient time for the Job Seeker to complete the virtual resume section on Teleworks USA.

   
Why was my application rejected when I applied from one of the Teleworks Hubs?

Each company has their own set of policies; some may receive additional tax cuts if their employees work directly from home. Teleworks USA will have a list posted with each Hub advising the name of any company that is currently not accepting applications for employment from outside the Job Seekers residence

   
Is Telework right for everyone?

No. In addition to not being appropriate for every job description, telework is also not a good fit for every employee. Successful teleworkers must be able to be efficient in an environment that requires self-discipline, dedication, motivation, and the ability to solve problems and make decisions. Many workers are more comfortable in a supervised, office environment away from home.

   
What Internet Service Providers (ISPs) are acceptable for work from home jobs?

This varies from company to company, for example below is a list from Convergys of their approved Internet Service Providers: 
AT&T Internet Services, AT&T U-verse, Bell Alliant, Bellsouth.net, Bright House Networks, Cable One, Century Link, Charter Communications, Comcast Business Communications, Comcast Cable, Comporium Communications, Cox Communications, East link, EPB Fiber Optics, Frontier Communications, Fuse Internet Access, Google Fiber, Insight Communications Company, Mediacom Cable, Optimum Online, Shentel Service Company, Sudden Link Communications, Time Warner, Verizon FIOS, Verizon Internet Services, Wide Open West, Wind Stream Communications.

   
What are the Tech Requirements for a Teleworker?

To qualify for most Work At Home jobs, the Job Seeker will need to have Internet access provided by a cable or DSL provider. (Wireless or satellite broadband does not work effectively and therefore does not meet requirements).
Required speeds for uploading and downloading data:
-Minimum upload speed of 500 kbps (.5mbps)
-Minimum download speed of 1500 kbps (1.5 mbps)
You must also meet the HA Voice Quality Test with a score of 3.8 or higher
PC must be less than six years in age as some older models are not compatible with some secure environment requirements. (Example: If today's date is 1/1/2015, the PC manufacture date should be no older than 1/1/2009).

   
Will I be employed by Teleworks USA

No, Teleworks USA web-site is a free tool available to assist Job Seekers in their quest for legit At Home Opportunities. Job Seeker will be employed and paid by the company that makes an offer of employment and they accept it. At that time the company will discuss pay, hours, benefits etc.

   
Why should a Teleworker complete the virtual resume?

The reason for this is that when an employer uses Teleworks USA to search for qualified candidates they will search our database for certain criteria. If your resume profile is not complete you will automatically be eliminated. For example: If an employer stipulates that the successful candidates must have an Associate’s Degree, plus two years of related work experience, plus be proficient with Microsoft Office and you have failed to complete the virtual resume builder, then you will not be “seen” by the employer and will, in all likelihood, eliminate yourself from consideration, regardless of how qualified you might be. You will need to be as specific as possible when completing the virtual resume builder portion of your profile you will also need to complete the education section. If you did not graduate from High School or obtained a GED, you would type in the name of the High School you last attended, year began, year left and N/A for degree.

   
How safe is the Teleworks USA web-site security?

All data is encrypted, and even the numbers that tie all the pieces of data are "hashed" so it is next to impossible to connect the pieces of data. For example, your name would be encrypted, and driver’s license would be encrypted, as well as the identity numbers that connect your resume to your name.

   
Why is Teleworks USA requesting a copy of Driver's License and Social Security Card?

Teleworks USA receives some federal funding. The request for a copy of your Social Security Card along with a valid Driver’s License is in accordance with guidelines by the Department of Labor. Both forms of ID show proof of your United States Citizenship. All data is encrypted, and even the numbers that tie all the pieces of data are "hashed" so it is next to impossible to connect the pieces of data. For example, your name would be encrypted, and driver’s license would be encrypted, as well as the identity numbers that connect your resume to your name.

   
Do Teleworkers have to upload a copy of Driver's License and Social Security Card?

This part is optional. If you are uncomfortable at this stage then by all means wait until you have used the site and feel comfortable uploading them.