Pike County Teleworks Hub
180 Ford Mountain Road Pikeville, Ky.

Hub Performance


Economic Impact in 2019


Workshops Completed in 2019


Teleworks Jobs Created in 2019


Partner Commitments

The Pike County Teleworks Hub opened in Novemeber 2016 with support from the Pike County Fiscal Court, Appalachian Regional Commission, and Eastern Telephone & Technologies.

Pikeville Hub Main VIdeo

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Pike County Teleworks Hub

Pikeville, Ky.

The Pike County Teleworks Hub is located just a few minutes’ drive from the city of Pikeville and offers 23 private and fully equipped telework stations. The Hub can also accommodate up to 10 people at a time for customizable distance learning workshops featuring 72 hours of customer service and digital literacy coursework designed to prepare prospective teleworkers for jobs with a variety of employers. 

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Teleworks USA Connects Former Coal Worker Nicholas Fleming with New Career at KellyConnect

Friday, July 6, 2018

Pike Countian Nicholas Fleming appears to be an unassuming man as he sits quietly at a computer station at the Pike...


Teleworks USA provides free workshops designed to upskill prospective teleworkers and prepare them for a variety of teleworking jobs. And best of all, workshop curriculum is completely customizable based on employer needs. Our workshops provide up to 72 hours of instruction on topics including digital literacy, customer service, and tech support, but can be updated with company-specific instruction so applicants can hit the ground running once they begin their new jobs. If you’re an employer, we can partner with you to help meet your workforce needs.

Teleworks USA’s workshops provide the opportunity to earn multiple industry-recognized certifications, including the National Career Readiness Certificate (NCRC) and the National Retail Federation (NRF) Certificate.

Seventy-two hours of online instruction in customer service, digital literacy, and tech support, including workshops on XBox gaming platforms and digital cable and satellite boxes.

Hub managers facilitate each workshop, which can accommodate between six to 12 participants.

Meet our Team

Billy Carrico

Billy Carrico / Teleworks USA Pike County Hub Manager

Billy Carrico is the Hub manager for the Pike County Teleworks Hub located in Pikeville, Ky.  Teleworks USA is dedicated to serving the people and communities that surround each one of their Hubs. Billy has been working with Teleworks USA since late 2016 and continues to see rapid growth in Pike County. Serving people and the local community has been a lifelong goal for Billy, who attended Alice Lloyd College and received a bachelor’s degree in Social Science. After college he worked in mental health, substance abuse, and corrections before coming to Teleworks USA. Billy plans to remain in Pike County with his wife and son in an effort see the community thrive once again.  

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