Tuesday, October 8, 2019

Lee Countian Daisy Jewell Says Teleworks USA Saved Life, Led to More Fulfilling Path

Lee Countian Daisy Jewell started 2019 off in an admittedly bad place.

“It was really hard. I had some bad times,” she says as she sits in the training room of the Beattyville Teleworks USA Hub.

The Concentrix chat support specialist explains that in an area where who you know is often said to be the deciding factor of whether or not you can find employment on your own, she was suffering from a tarnished reputation. Three years prior, Jewell had overcome a battle with drug addiction, and while her life was turning around she says it was hard for people in her life and community to accept that she had changed.

“Oh my goodness, it was so hard for me,” she says, shaking her head. “I lost all my friends, and I wasn’t employed. I couldn’t get a job because my name was kind of ruined.”

“It was difficult to find a job because people were talking about me, and no one had ever talked about me like that,” Jewell continues.

After struggling to find employment for years, Jewell says she was resigned to living a difficult life. Luckily, though, she caught a break in the summer of 2019 while making a trip to her local library.

“My friend works with Teleworks, and she was telling me about it. It’d been a while since I talked to her, and I’d met her at the library and she told me all about it,” she explains.

An initiative of the Eastern Kentucky Concentrated Employment Program, Inc. (EKCEP), Teleworks USA identifies and develops legitimate remote-work job opportunities with multiple national and global companies. Teleworks USA’s team of expert managers also helps prepare people for the jobs by upskilling them in customer service and technical support workshops, helping them craft strong résumés and hone their interviewing skills, and assisting them in applying for available remote-work positions they can work within their homes or eight Teleworks Hubs.

Though Jewell had heard people talking about Teleworks USA in the community, she’d never considered that it could work for her until that fateful meeting with her friend.

“I was like that isn’t me, I can’t do this. I was really overwhelmed by it,” she says.

Jewell’s friend convinced her to at least give it a shot and had her call Beattyville Hub Manager Tracie Spencer to schedule an appointment to see what opportunities there were for her.

“I come down here (to the Hub) that next day,” Jewell says, adding that Spencer was a tremendous help in getting everything lined up that would be needed to become a teleworker.

With no previous customer service or teleworking experience, Jewell says she was nervous that she wouldn’t be able to cut it, but explains that Spencer knew exactly what to do and say to give her a leg up in the teleworking industry and put her mind at ease.

Jewell applied, with Spencer’s assistance, for several positions that were available with various global teleworking companies that Teleworks USA partners with. After a few weeks, she received a job offer from Concentrix, a global teleworking company that contracts with numerous well-known tech companies.

“Life is different now,” Jewell explains, a smile spreading across her face. “I’ve never had a vehicle before—I got a vehicle. And I got insurance, and I pay my own utilities. I’ve never had that before.”

Teleworks USA has opened up Jewell’s life in ways she never imagined, and she says she knows without taking that chance on something she never thought would suit her she would be in a darker place in her life.

“I’d probably be in jail somewhere, honestly. The road was taking me that way,” she says. “They saved my life, honestly, they really have.”

Jewell adds that anyone who may be on the fence about giving Teleworks USA a chance needs to at least try it.

“I would tell them, man, you need to go there. It’s the best place if you’re struggling to find a job,” she says, nodding. “I would send them here.”

Since 2015, Teleworks USA Hubs in Hazard, Hyden, Annville, Beattyville, Booneville, Harlan, Louisa, and Pike County have helped bring jobs to more than 2,400 Eastern Kentuckians, and those positions carry an estimated $54.9 million in economic impact in new annual wages to teleworkers across the Eastern Kentucky Coalfields.

EKCEP, a nonprofit workforce development agency headquartered in Hazard, Ky., serves the citizens of 23 Appalachian coalfield counties. The agency provides an array of workforce development services and operates the Kentucky Career Center JobSight network of workforce centers, which provide access to more than a dozen state and federal programs that offer employment and training assistance for jobseekers and employers all under one roof. Learn more about us at http://www.ekcep.orghttp://www.jobsight.org and http://www.facebook.com/ekcep.

Lee Countian Daisy Jewell started 2019 off in an admittedly bad place.

“It was really hard. I had some bad times,” she says as she sits in the training room of the Beattyville Teleworks USA Hub.

The Concentrix chat support specialist explains that in an area where who you know is often said to be the deciding factor of whether or not you can find employment on your own, she was suffering from a tarnished reputation. Three years prior, Jewell had overcome a battle with drug addiction, and while her life was turning around she says it was hard for people in her life and community to accept that she had changed.

BEATTYVILLE

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