Wednesday, October 17, 2018

Regina Tackett, Amy Nunn Hired in New Manager Positions for Teleworks USA; Will Work to Expand Services in Six Counties

As part of the agency’s mission to connect Eastern Kentuckians with new job opportunities in the digital economy, Teleworks USA announces the addition of two new managers on staff who will work to expand services in six counties.

Lawrence County resident Regina Tackett will begin working as the Lawrence County Teleworks Hub Manager, while Amy Nunn, of Jackson County, will serve in the newly created position of Teleworks USA Outreach Manager. Both positions were made possible thanks to a U.S. Department of Agriculture Rural Business Development Grant (RBDG) of nearly $100,000 awarded in September 2018 to the Eastern Kentucky Concentrated Employment Program (EKCEP), Inc., the parent entity of Teleworks USA.

“The addition of Amy and Regina to our staff at Teleworks USA will allow us to greatly expand our services to citizens of Eastern Kentucky interested in teleworking,” said Michael Cornett, EKCEP director of agency expansion and Teleworks USA. “Both are well qualified for their respective positions, and have the background and experience to serve them well in both promoting Teleworks USA and connecting prospective teleworkers with new job opportunities in the digital economy.”

Teleworks USA identifies and develops legitimate remote-work job opportunities with multiple national and global companies. The agency operates Teleworks Hubs in eight Eastern Kentucky counties, which provide on-site services, customized prep workshops, and telework job-placement opportunities to prospective teleworkers.

As the full-time Lawrence County Teleworks Hub Manager, Tackett will directly serve Lawrence County residents at the Hub, located at 180 Bulldog Lane in Louisa. She will also conduct regular outreach visits in neighboring Carter and Elliott counties at the offices of project partner Northeast Kentucky Community Action Agency to recruit people to the Lawrence County Teleworks Hub for scheduled workshops.

Tackett has several years’ experience in telework, including a stint with Convergys as a customer service agent and trainer, and later as a tech support advisor with Concentrix, a close partner company with Teleworks USA.

As Teleworks USA’s Outreach Manager, Nunn will mainly work to serve citizens in Menifee, Morgan, and Wolfe counties, where Teleworks USA does not currently operate a Hub facility. She will work to promote and provide Teleworks USA services through scheduled, ongoing outreach visits at local offices of project partners Gateway Community Action Agency and Wolfe County Fiscal Court.

Nunn will also deliver accelerated digital-economy workshops, host job fairs and hiring events, and recruit people to nearby Teleworks Hubs in Lee, Jackson, and Owsley counties for scheduled workshops.

Nunn has past supervisory experience with call center and customer service work with TDEC in London, Ky., and has previously volunteered during job fairs at Teleworks USA’s Annville Teleworks Hub in Jackson County. She also earned multiple certifications through Teleworks USA’s customer service and digital literacy workshop.

Both Nunn and Tackett will begin their work with goals of serving at least 60 clients each—with a total of 100 between the two landing new telework positions—within a year. If successful, those 100 digital economy jobs could represent more than $2 million in new wages for those communities.

“While we’re excited about the prospect of expanding services in Eastern Kentucky, we’re also very grateful to the United States Department of Agriculture for their continued support of Teleworks USA’s mission,” Cornett said. “Teleworks USA continues to innovate and bring new ideas to expand teleworking in Eastern Kentucky, but we also need the USDA’s support to be able to implement ideas and ensure new opportunities reach those people interested in these types of jobs.”

“Rural Development is proud to be a partner for trailblazing programs like Teleworks USA,” lauded Kentucky State Director Hilda Legg. “We are excited to be part of a venture that gives rural Kentuckians the opportunity to secure employment in sustainable jobs for the information age.”

The USDA awarded Teleworks USA its first $100,000 RBDG in 2017, which supported the creation, opening, and operation of the Lawrence County Teleworks Hub throughout its first year. Additional project partners included the Lawrence County Fiscal Court, Northeast Kentucky Community Action Agency, Kentucky Power, Lycom Communications, Foothills Communications, Louisa Rotary Club, Sullivan University, State Farm Insurance, Walmart, Inez Deposit Bank, Quality Metal New Energy Resources, and Best Western.

In the Hub’s first year, Teleworks USA helped place 69 citizens in remote, work-at-home jobs, resulting in a potential, estimated $1.5 million in new annual wages pending job retention.

The Lawrence County Fiscal Court also provided in-kind support and funding for Teleworks USA’s new USDA grant and project through the ongoing use of space in the Lawrence County Community Center for the Teleworks Hub, and high-speed broadband access in the Hub via Lycom Communications. Further, both Lycom Communications and Foothills Communications have provided discounts for at-home broadband service to new Lawrence County teleworkers who have graduated from Teleworks USA’s workshops.

To find out more about Teleworks USA or your nearest Teleworks Hub, visit www.teleworksusa.com.

EKCEP, a nonprofit workforce development agency headquartered in Hazard, Ky., serves the citizens of 23 Appalachian coalfield counties. The agency provides an array of workforce development services, administers the Hiring Our Miners Everyday (H.O.M.E.) program for dislocated coal miners and their spouses, and is the White House-designated lead organization for the federal TechHire designation for Eastern Kentucky. Learn more about us at ekcep.org; jobsight.org; and facebook.com/ekcep.

As part of the agency’s mission to connect Eastern Kentuckians with new job opportunities in the digital economy, Teleworks USA announces the addition of two new managers on staff who will work to expand services in six counties.