Wednesday, November 14, 2018

Support.com Partnership with Teleworks USA Brings Nearly 100 Legitimate Remote-Work Jobs to EKY, With More Planned

One of Teleworks USA’s newly added national partner companies, Support.com, is helping to change the face of employment opportunities in Eastern Kentucky by employing nearly 100 people in four months for remote-work positions. 

Support.com, a customer service support company for high-speed internet troubleshooting, partnered with Teleworks USA in June 2018, and that partnership has generated a strong impact on the region ever since, according to Teleworks USA Operations Manager Betty Hays.

“Support.com has been able to offer people in Eastern Kentucky job opportunities, hope, and the ability to work from the comfort of their own homes,” Hays said. “We’re so pleased that they have partnered with us to bring good and fulfilling jobs to the citizens we serve.”

In just four months, 83 customer service technicians have been hired by Support.com from the coalfields of Eastern Kentucky—something that both Teleworks USA and Support.com are proud of. And more opportunities are on the way, said Michael Cornett, EKCEP director of agency expansion and Teleworks USA.

“Teleworks USA is extremely fortunate to partner with some of the nation’s largest remote employers, but having Support.com onboard has allowed us to offer remote employment opportunities to our clients across the region at an extremely rapid prep-to-interview-to-offer pace,” Cornett said. “So that helps us get people working in the digital economy faster, helps them earn meaningful pay faster, and helps Support.com have access to our region’s very qualified remote workforce faster.”

“It has been a pleasure teaming up with Teleworks USA,” said Ryan O’ Donnell, senior recruiting manager for Support.com. “The Teleworks USA team has a true passion for what they do and we are glad we have been able to work together and find great new talent to add to our Support.com family!”

An initiative of the Eastern Kentucky Concentrated Employment Program, Inc. (EKCEP), Teleworks USA identifies and develops legitimate remote-work job opportunities with multiple national and global companies. Teleworks USA’s team of eight expert Teleworks Hub Managers also help prepare people for the jobs by upskilling them in customer service and technical support workshops, helping them craft strong résumés and hone their interviewing skills, and assisting them in applying for available remote-work positions they can work within their homes or the eight Teleworks Hubs.

Hays said she and the Hub managers in the Teleworks USA network see the impact these new remote-work job opportunities daily. 

Annville native Terri Evans said she’s thankful for Support.com and for the great training they provide to new hires, and working from home has allowed her to be free from any transportation anxieties.

“I no longer have to worry about traveling to and from work,” Evans said. “This job has allowed me to work from the comfort of my home, eliminating the cost of gas, clothing, and food (for work). I can now contribute to supporting my family, and this means more to me than anyone could ever imagine!”

Perry Countian Dave Williams echoes Evans’ praise for the work-from-home model.

“Support.com is a great company that really cares about their agents. Management is really helpful, and always there to help, thus making the work-from-home environment even more comfortable,” Williams said.

Nettie Steele, of Jackson County, said she’s now able to provide for her family thanks to Teleworks USA and Support.com, adding that the opportunity is too great to pass up for anyone needing a job.

“The opportunity to work with people who I would not have otherwise been able to meet or interact with is amazing,” Steele said. “I like that Support.com does all that they can to serve the needs to their customers. I can’t wait to see what other opportunities will come from this job. I look forward to growing and expanding my career possibilities.”

Support.com is currently taking applications for work-from-home customer service technician positions, with starting rates between $9.50 per hour – $11.00 per hour (depending on the position) and bonus opportunities! The company’s positions also feature medical, dental, and vision benefits, as well as promotional opportunities.

For more information on applying for Support.com remote-work jobs, or any others through Teleworks USA, visit us online at www.teleworksusa.com to find the Teleworks Hub and Hub Manager nearest you. 

Since its inception in 2012, Teleworks USA has opened Teleworks Hubs in Hazard, Hyden, Annville, Beattyville, Booneville, Harlan, Louisa, and Pike County. Those Hubs have helped bring jobs to more than 1,800 Eastern Kentuckians, and those positions carry an estimated $40 million in economic impact in new annual wages to teleworkers across the Eastern Kentucky Coalfields.

EKCEP, a nonprofit workforce development agency headquartered in Hazard, Ky., serves the citizens of 23 Appalachian coalfield counties. The agency provides an array of workforce development services, administers the Hiring Our Miners Everyday (H.O.M.E.) program for dislocated coal miners and their spouses, and is the White House-designated lead organization for the federal TechHire designation for Eastern Kentucky. Learn more about us at http://www.ekcep.org, http://www.jobsight.org and http://www.facebook.com/ekcep.

One of Teleworks USA’s newly added national partner companies, Support.com, is helping to change the face of employment opportunities in Eastern Kentucky by employing nearly 100 people in four months for remote-work positions. 

TELEWORKS