Tuesday, July 3, 2018

Teleworks USA Gives Lawrence Countian Kayla McGinnis Chance to Enter a New Career

The joy felt by Lawrence Countian Kayla McGinnis as she talks about her new teleworking career is palpable to anyone listening.

“It’s really amazing, I mean, I’ve got my office set up where I can just turn my computer and sit on the edge of my bed,” she says with a laugh.

“I just wanted to see what it was like, to get my feet in the water to see if teleworking was actually something I would like or would want to continue,” McGinnis explains as she sits in the offices of the Northeast Kentucky Community Action Agency in Louisa, a huge smile lighting up her face. “I absolutely love it, and I really owe it all to Teleworks USA.”

An initiative of the Eastern Kentucky Concentrated Employment Program, Inc. (EKCEP), Teleworks USA identifies and develops legitimate remote-work job opportunities with multiple national and global companies. Teleworks USA’s team of eight expert Teleworks Hub managers also prepare people for the jobs by upskilling them in customer service and technical support workshops, helping them craft strong résumés and hone their interviewing skills, and assisting them in applying for available remote-work positions they can work within their homes or the eight Teleworks Hubs.

McGinnis says she’d always worked in some kind of face-to-face or brick-and-mortar type of customer service job in the past, but decided to deviate from that path in December 2016 when she took a job in the healthcare field.

“That was definitely just not for me,” she says, shaking her head.

Almost exactly one year later, McGinnis made the decision to leave her healthcare job to pursue another avenue she’d heard of during her frequent visits to the Northeast CAA offices—Teleworks USA.

“I had heard about it so many times through the career center here in Lawrence County. I’ve been up here several times because I’ve known the people here for years,” McGinnis says. “I came up here the next day after I quit.”

McGinnis says she also spoke to Lawrence County Hub Manager Billy Carrico that same week.

“He sent in all my paperwork and stuff, and I interviewed with Conduent the next day,” she says. “So, it was all very fast, but really exciting.”

Even though the process had already been so quick, McGinnis says she was even more surprised to find out she’d landed the job just a few days later.

“I was like, what? Because, my interview, I thought I had messed that completely up,” she says, laughing. “But, after they sent me my stuff to do my verbal agreement, I was like I must not have messed that up too badly.”

Since becoming a teleworker with the help of Teleworks USA, McGinnis has been working as a tech support agent with a global hardware and software computer and tech company, something she never thought she’d be able to do from her hometown in Eastern Kentucky.

“I didn’t think this was possible,” she says. “We’re such a rural county. Louisa is the county seat, and it spreads for miles before you hit another county.”

“I never thought anything like this would come to this area, but really we’re coming to it by working from home,” she added.

Looking back, McGinnis says there’s only one word to describe how her life would be without Teleworks.

“Jobless,” she says with a nod. “If I hadn’t come to Teleworks USA I’d probably be unemployed, simple as that.”

McGinnis says she’s told a number of her friends and family to come speak with a career advisor or with Carrico about starting a new career.

“I think it’s amazing, but there’s a lot of people out there who don’t even realize it actually exists,” she says. “Since I’ve started, I’ve said if you’re looking for a job, go talk to the girls at the career center, they can set you on the right path.”

For more information on Teleworks USA, the Teleworks Hub workshops, or work-from-home job opportunities, visit www.teleworksusa.com and sign up today!

Since its inception in 2012, Teleworks USA has opened Hubs in Hazard, Hyden, Annville, Beattyville, Booneville, Harlan, Louisa, and Pike County. Those Hubs have helped bring jobs to more than 1,400 Eastern Kentuckians, and those positions carry an estimated $30 million in economic impact in new annual wages to teleworkers across the Eastern Kentucky Coalfields.

EKCEP, a nonprofit workforce development agency headquartered in Hazard, Ky., serves 23 Appalachian coalfield counties. The agency provides an array of workforce development services and also administers the Hiring Our Miners Everyday (H.O.M.E.) program, which provides career services to laid-off miners and their spouses. Find out more at www.jobsight.org and www.facebook.com/ekcep.

The joy felt by Lawrence Countian Kayla McGinnis as she talks about her new teleworking career is palpable to anyone listening.


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