Thursday, February 1, 2018

Teleworks USA Teams with Global Telework Employer Concentrix to Host New Digital Literacy and Tech Support Workshops at Lawrence County Teleworks Hub

Teleworks USA is teaming up with global telework leader Concentrix for the next round of digital literacy and tech support workshops set to begin at the Lawrence County Teleworks Hub on Monday, February 26.

Teleworks USA hosted two previous workshops at the Hub in October and December, located at 180 Bulldog Lane in Louisa. In that time, 45 people have found new telework jobs, which account for an estimated local economic impact of nearly $1 million.

“So far, we’re very pleased with the number of people who’ve been able to attend our workshops or other events at the Lawrence County Teleworks Hub and connect with a telework employer and land a new job,” said Betty Hays, Teleworks USA operations manager. “We’re here in Louisa to do the best job we can to create new opportunities for people to join the digital economy.”

An initiative of the Eastern Kentucky Concentrated Employment Program, Inc. (EKCEP), Teleworks USA identifies and develops legitimate remote-work, distance learning opportunities, and helps to prepare people for the jobs by training them in customer service and digital literacy, working with them on creating résumés and developing superior interviewing skills, then applying for and obtaining legitimate work-from-home positions through its website,

This newest round of workshops will differ from previous sessions, as it will incorporate nine days of instruction in order to obtain the Concentrix Tax Support Certification. This certification will help successful workshop participants more quickly obtain employment with Concentrix.

Other certificates will include the National Career Readiness Certificate, the National Retail Federation Certificate, and Work SENSE certification.

“It is very exciting to be able to incorporate the Concentrix tax support curriculum into our workshops,” Hays said. “Concentrix is a top level telework employer, and we’re ecstatic to be working with the company and preparing people in Lawrence County to quickly go to work.”

In addition to a free headset, all successful jobseekers who live within the Lycom Communications service area, complete the workshop in Louisa, and are hired by a national telework employer and prepared to begin working at home will also be eligible to receive a two-month voucher for a 25 Mbps broadband connection to jumpstart their work-from-home career.

Additionally, Foothills Communications has generously committed to provide a $50 monthly discount for broadband service for 12 months for local Teleworks USA clients who live outside of the Lycom service area and have successfully gained employment. They will receive a $25 monthly discount for the second 12 months.

“We are extremely grateful for our project partners in Lawrence County, including Lycom and Foothills,” said Michael Cornett, EKCEP director of agency expansion and Teleworks USA. “Without their partnership, we wouldn’t have been able to bring a Hub to the community.”

In addition to a grant from USDA Rural Development secured by EKCEP, additional in-kind and financial contributions from Lawrence County Fiscal Court including a Kentucky Power Economic Advancement Program (KEAP) grant, allowed Teleworks USA to launch in Lawrence County. Additional contributions have been made from a host of local businesses and organizations, including: Foothills Communications, Louisa Rotary Club, Sullivan University, State Farm Insurance, Walmart, Inez Deposit Bank, Quality Metal New Energy Resources, and Best Western.

Spots are currently available for the next Teleworks USA workshop in Lawrence County, which starts on Feb. 26, but seating is limited. The deadline to register is Thursday, Feb. 15. For more information, call Bridget James at the NKCAA at 606-638-4949 or email at

Since its inception in 2012, Teleworks USA has opened brick-and-mortar Teleworks Hubs in Hazard, Hyden, Annville, Beattyville, Booneville, Harlan, Louisa, and Pike County. In the time that those Hubs have been in operation, they have helped create more than 1,400 new jobs, bringing a potential $30 million in economic impact in new annual wages to workers across the Eastern Kentucky Coalfields.

EKCEP, a nonprofit workforce development agency headquartered in Hazard, Ky., serves the citizens of 23 Appalachian coalfield counties. The agency provides an array of workforce development services, administers the Hiring Our Miners Everyday (H.O.M.E.) program for dislocated coal miners and their spouses, and is the White House-designated lead organization for the federal TechHire designation for Eastern Kentucky. Learn more about us at, and

Teleworks USA is teaming up with global telework leader Concentrix for the next round of digital literacy and tech support workshops set to begin at the Lawrence County Teleworks Hub on Monday, February 26.


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